À propos de l'échange/du retour
About return method:
- Please contact us within 3 days after the arrival of the product in the case of shipping error, damage or breakage of the product.
- We cannot accept returns or exchanges unless the product is damaged or soiled.
- We will bear the return shipping fee for the product (we cannot accept returns or exchanges after partial consumption or use of the product).
- In principle, we do not accept cancellations after an application has been received (except when cancellation is possible due to the cooling-off period).
- However, we may accept cancellations only if we determine that it is due to unavoidable circumstances before the product you have applied for is shipped.
- In that case, please note that the refund fee prescribed by us will be borne by the customer.
* As a general rule, we do not accept returns due to customer's convenience. Thank you for your understanding.
Service and product delivery times:
After confirming the order, the product will be shipped within 1 to 3 days, excluding Saturdays and Sundays.
Regular holidays: Saturdays, Sundays and public holidays.
Business hours: Mon-Fri, 10:00-18:00.
Contact Email: firstname.lastname@example.org